Question 1

How often should I replace or clean my HVAC filters?

Accepted Answer

To keep your HVAC system running smoothly, clean or replace your filters every month if you use 1" filters. For media filters, aim for at least once or twice a year, depending on your home’s needs. Regular maintenance helps prevent stress on your system. Need help? We’re here for you!

Question 2

What is a SEER rating, and why is it important?

Accepted Answer

A SEER rating (Seasonal Energy Efficiency Ratio) measures how efficiently an air conditioner uses energy. For example, a SEER of 10 means 10 BTUs are cooled per watt of electricity. Higher SEER ratings mean better efficiency and lower energy bills. Want to upgrade to a high-SEER system? We can help!

Question 3

Should a thermostat be set to “auto” or “on”?

Accepted Answer

If you set the thermostat to the AUTO position the fan works when the thermostat calls for heat or cool and it will shut down the fan after the cycle is completed. If thermostat is set the ON position, fan will work all the time without interruption, even if the AC or furnace kicks on. If you need to filter dust in the house you can leave the thermostat in the ON position. Keep in mind that you will have to change your filter more often.

Question 4

How often does my heating and air conditioning system need maintenance?

Accepted Answer

We recommend 2 times a year. Once in the fall for the furnace and once in the spring for the air conditioner.

Question 5

What is involved in replacing an old system?

Accepted Answer

Aside from the placement of the new equipment, your Service Technician will inspect several items and make a determination of whether or not these items need to be supplied or replaced. Some of the items include: ductwork, insulation, refrigerant piping, electrical service, wiring, thermostat, condensate piping, slabs, filter, driers, registers, grills, drain pans and evaporator coil.

Question 6

Is All Hours Heating & Cooling fully licensed and insured?

Accepted Answer

Absolutely! We’re fully licensed and insured, so you can have complete peace of mind when you choose us.

Question 7

Are all of your warranties and guarantees in writing?

Accepted Answer

All of our warranties are written and honored with promptness and courtesy. Customer service after the initial sale are important to us.

Question 8

Do you accept credit cards and debit cards?

Accepted Answer

We offer the convenience of paying by Visa, Mastercard, Discover, American Express, and debit cards and more.

Question 9

Do you have preventative maintenance plans and service agreements?

Accepted Answer

We have a variety of different service plans to assure uninterrupted comfort, extend equipment life, and maintain peak equipment efficiencies.

Question 10

Do you offer name-brand HVAC equipment?

Accepted Answer

Yes, we proudly offer name-brand HVAC equipment! We’re authorized retailers for trusted brands like Ruud, Lennox, Trane, Goodman, and more.

Question 11

Does rust on my HVAC equipment mean there's a carbon monoxide risk?

Accepted Answer

Rust on your HVAC equipment could mean improper venting, which might lead to carbon monoxide risks over time. It's a sign of metal deterioration that can harm your furnace and its parts. If you notice rust, give us a call to check it out!